Bilingual Member Support Representative (English / Spanish)

Now Hiring : Bilingual Member Support Representative (English / Spanish)

Location : Lake Saint Louis Office

Department : Member Support

Schedule : Full-Time | Some overtime and on-call support may be required

Cuivre River Electric Cooperative (CREC) is looking for a bilingual (English / Spanish) Member Support Representative (MSR I) who is passionate about helping others and thrives in a fast-paced, member-facing role. As part of our frontline support team, you will assist members in person, by phone, and through electronic communication-making a real impact on the service experience for all CREC members.

Key Responsibilities

Provide professional, accurate, and friendly support for billing questions, payment processing, deposits, reconnects / disconnects, and member accounts

Communicate CREC policies, programs, and services effectively in both English and Spanish

Assist with setting up online accounts, Auto Pay, energy assistance inquiries, and mobile app support

Promote cooperative initiatives like Operation Round Up, MyPower, and scholarship programs

Handle high bill inquiries, troubleshoot usage patterns, and escalate issues appropriately

Process payments (cash, check, card) through various channels including front counter and drive-thru

Accurately maintain member data and complete member requests

Collaborate with coworkers to support member needs and contribute to a positive team culture

Qualifications

Bilingual fluency in English and Spanish required (verbal and written)

High school diploma or equivalent

Minimum of one year of related experience; office or cashier experience preferred

Strong interpersonal skills, attention to detail, and ability to remain calm under pressure

Proficient in Microsoft Word and Excel; ability to learn Cooperative-specific software systems

Must be comfortable sitting for extended periods and working on a computer; occasional lifting up to 20 lbs

Why Work at CREC?

Join Missouri's largest electric distribution cooperative, serving over 75,000 members

Be part of a mission-driven organization focused on reliability, member service, and community

Enjoy excellent benefits, supportive leadership, and opportunities for internal growth

Make a real difference by serving a diverse member base with care and professionalism

EOE

Background Check & Drug Screen Disclaimer

To ensure a safe and compliant workplace, Cuivre River Electric requires background checks and drug screenings for all positions. Please note :

Drug Screening for Safety-Sensitive Positions

For roles classified as safety-sensitive and also those regulated by the Department of Transportation (DOT), drug screening is mandatory and includes tests for a variety of narcotics, including marijuana.

Even in states where marijuana sales is legal, DOT regulations mandate testing

Background Check

We conduct background checks to verify employment, education, and other relevant information, in compliance with the Fair Credit Reporting Act (FCRA). Candidate consent is required, and we will notify you if any adverse actions are considered based on the results.

Regulatory Compliance

Cuivre River Electric Cooperative adheres to all applicable federal, state, and local laws governing background checks and drug screenings. All personal information is kept confidential and managed securely.