GCIB KYC Onboarding Specialist

Description

Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) line of business.

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes and remediations.

We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues / challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role

The GCIB KYC Onboarding Specialist (KOS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.

Role Responsibilities

Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding

Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions

For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines

Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements

Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any

Drives the organization and recording of client contacts in appropriate systems of record

Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners

Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts

Consolidate client feedback on policy, requirements and / or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions

Raise process issues and improvements that collectively help our clients

Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed

Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue

Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate

Own timely collection of client required documentation, including follow up where needed

Ensure voice of the client is heard while adhering to policies, laws, rules and regulations

Consider, propose or feedback on potential client portals or improved methods of interaction

Own performance metrics, and ensure any exceptions are resolved within required timeframes

Master customer due diligence (CDD) requirements and guide clients as needed to comply

Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply

Represent Outreach on exam / audit / regulatory management from a FLU perspective, where needed

Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities

Ensure hiring and mobility adhere to the KYC FLU location strategy

Embrace a collaborative and output oriented culture

Required Skills

Bachelor's degree or equivalent experience

4+ years experience in a client facing role within the financial services or a related industry

Preferred : Certified Anti-Money Laundering Specialist ( CAMS )

Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

Must demonstrate a strong client focus

Demonstrable ability to work across lines of business, regions and global client groups

Understands how the client book fits into the overall business growth strategy

Understand big picture and ability to work well independently

Ability to initiate and build strong relationships with all levels of the organization

Excellent interpersonal skills for motivation, collaboration and encouragement

Professional Demeanor : Demonstrating patience, composure, and positive attitude.

Problem Solving and Decision Making Skills : Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

Flexibility and Adeptness : Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

Initiative : Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Additional languages desirable : German, French, Italian, Spanish, Mandarin, Korean, Japanese

Shift :

1st shift (United States of America)

Hours Per Week :