Implementation Specialist

About Us :

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we're building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe.

• Funding & Growth Momentum HiveWatch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2 : Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by HiveWatch.
• Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading Global Security and Safety Technology at Fox Group. He founded HiveWatch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.
• Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and HiveWatch is uniquely positioned to automate 90%+ of alarm responses for organizations, transforming how enterprise security teams work.
• Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding organization with a real path to advance your career, this is the place.
• Relationships That Matter Our Customers aren't just clients - they're long-term partners. We value birthday cards over business cards and pride ourselves on building genuine relationships that drive trust and growth.

POSITION OVERVIEW :

As an Implementation Specialist, you'll be responsible for operational and analytical aspects of customer implementations, including progress tracking, system configuration, data validation, and performance reporting. Implementation team members collaborate closely with Product to define requirements and facilitate desired outcomes, as well as Engineering to ensure proper configuration and a tight feedback loop. You'll leverage your deep technical support and operational experience to understand customer needs, implement technical solutions, and ensure our platform delivers measurable security outcomes in their environment. This is an excellent opportunity to grow within a fast-paced SaaS environment while contributing to the modernization of physical security operations.

WHAT YOU'LL DO :

REQUIRED QUALIFICATIONS & TRAITS :

ADDITIONAL QUALIFICATIONS YOU MAY HAVE :

ADDITIONAL INFO :

BENEFITS & CULTURE :

At HiveWatch, we're passionate about taking care of our people - and it shows in the benefits we offer. Our team enjoys :

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.

OUR EEO STATEMENT :

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity / expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.