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Position Overview
The General Manager (GM) is responsible for the successful operations and financial accountability of your district. The GM oversees the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. The GM executes the implementation strategy and ongoing accountability of companywide standards for key operational activities, programs, and goals. The GM regularly communicates with the franchisee and corporate as scheduled and when necessary. The RM provides leadership, strategic direction, and support to all studios. They will protect the integrity of the Stretch Zone brand by ensuring every member receives the highest quality service and experience.
Benefits :
- Base salary depending on experience
- Percentage of Studio Net Sales
- Bonus based on sales targets
- Paid time off
- Training & development
- Wellness resources
Responsibilities :
Providing in-depth analysis of studio metrics and Key Performance Indicator (KPI) trends
Sales comparisons over extended periodsLead generationClient retention and satisfactionRefunds / returnsClosing percentagesProjectionsDevelop a strategic plan of action for business developmentAdditional Responsibilities
Creating weekly meeting schedules with a clear plan of action for each studioMonitor schedules to ensure we are properly staffedAssess the performance of Lead Sales Associates daily and hold them accountable to daily sales goalsHave a presence in studios daily, coaching, developing, and ensuring proper daily operationsEnsure all reports are sent and accurate dailyTrack employee time clocks and utilizationConsistent communication with corporate to ensure you are up to date with all initiativesHandle all higher-level customer service requestsDaily, weekly, and monthly accountability of sales goalsDevelop marketing strategiesQualifications
Experience in multi-unit managementStrong sales background with proven success in previous rolesAbility to develop and execute a high-level business planAbility to set clear goals and have accountability for achieving themAbility to articulate variances in revenue / sales / expenses versus budgetAbility to think critically and solve unexpected problems quicklyAbout Stretch Zone
Our patented equipment and practitioner-assisted stretch method are designed to improve mobility, reduce stiffness, and increase athletic performance.Learn more about our method : https : / / www.stretchzone.com / our-method.What to Expect from Our Hiring Process
Step 1 : Initial phone call and one-question assessment within 24 hours.Step 2 : In-person / Zoom interview within 48 hours.Step 3 : Offer letter and onboarding within 14 days.We welcome candidates from all backgrounds to apply!
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