Customer Service Representative I

Customer Service Representative I

Reports to : Branch Manager

Department : Retail

Job Classification : Non-Exempt

Direct Reports : None

Main Function Summary : Responsible for a variety of duties relating to the opening and processing of new accounts of all types; the cross-selling of institution services to customers and prospective customers; providing support to other branch personnel, e.g., documentation, etc. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.

Education and Experience :

• High School Diploma or equivalent required
• Reliable transportation
• Authorization to work in the United States
• Ability to read, write, and speak using the English language.

Job Description

Essential Duties :

Environment / Physical Demands :

Environment - Office environment conditions.

Physical - Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job - Ability to perform repetitive movements including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job - Digital dexterity and eye / hand coordination in the operation of office equipment - Light to moderate lifting and carrying of supplies, files, etc. - Capable of learning to use typical office equipment. - Performing simple to moderately complex mathematical calculations.

Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.