Office Coordinator - Hepatology - Full Time (40Hrs) / Days - Grand Rapids

Office Coordinator

Under the general supervision of the department manager, the Office Coordinator is responsible for the day-to-day operations of the office at our Grand Rapids outreach location. This role plays a key part in ensuring efficient administrative processes, high-quality patient service, and effective team coordination.

Coordinate daily office operations and ensure smooth administrative workflow.

Serve as the first point of contact for guests and patients, providing excellent customer service and addressing immediate needs.

Supervise and support clerical / administrative staff, including scheduling and staffing coordination.

Lead orientation and onboarding of new team members.

Act as a resource for office and clerical staff, addressing questions and resolving issues.

Maintain accurate records and oversee office compliance with departmental standards.

Support clinical team with prior authorizations and medical documentation as needed.

Utilize EPIC system for scheduling, patient records, and communication.

Travel to an offsite location once per month to support outreach operations.

Minimum of 4 years of experience in an office coordinator or equivalent administrative role.

Medical Assistant or EMT background preferred.

Experience with EPIC and prior authorization processes preferred.

Strong communication and organizational skills.

Ability to work independently with minimal supervision.

Proficient in Microsoft Office Suite and general office systems, problem solver, and staffing coordinator.

High school graduate or G.E.D. equivalent is required. Associates Degree in Business, Medical Assisting or Healthcare Management preferred.

Four (4) years of previous experience in hospital / healthcare office.

Knowledge of medical terminology and general office procedures.

Literacy and experience using Microsoft Office software programs required.

Previous supervisory or team leader experience preferred. Advanced knowledge of office equipment.