Senior Public Safety Dispatcher

Senior Public Safety Dispatcher

The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity.

Under general direction, supervises the work of employees responsible for providing the full scope of dispatching operations on an assigned shift. Duties include but are not limited to, providing input on division policies and procedures, resolve most complex dispatching calls, and supervising Public Safety Dispatcher I/IIs. Incumbents perform the full range of dispatch duties. Performs related work as required.

Applications must be filled out completely (e.g. do not write "see resume, NA, or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be considered. Applications packets may be submitted online through the "Apply Now" feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

The annual salary range for this position is $129,374.88 - $165,562.08. This position may be filled at or near the minimum of the salary range.

Lateral Public Safety Dispatcher Hiring Incentive Program $7,500 recruitment incentive. $2,500 is paid in the first pay period!

Please review the Side Letter Agreement for more information: https://www.santaclaraca.gov/home/showpublisheddocument/82587/638380624607930000

Graduation from high school or possession of a GED and five (5) years' experience in public safety dispatching. For calendar year 2025, the minimum qualifications are revised to remove the required three (3) years of which must be with the Santa Clara Police Department, Dispatch Unit. Effective January 1, 2026, the City will revert to the prior minimum qualifications.

Possession of a P.O.S.T. Basic Dispatch certificate and a Medical Priorities Dispatching System (MPDS) certificate is required. Supervisory experience and/or classroom education involving fire science, law enforcement, or general supervision is highly desirable.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.