Electronic Security Systems Help Desk Technician

We are seeking a Electronic Security Systems Help Desk Technician to join our federal team at our DEA Headquarters / Springfield, VAlocation. This role is seated at the help desk and is responsible for supporting the DEAs access control and video surveillance systems through ISPAs ticketing system. You will be the first point of contact for resolving CCure 9000 and Milestone XProtect issues, ensuring smooth operations across DEA facilities within the National Capital Region.

At Johnson Controls, we support our nations most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.

Shift : Monday Friday, 8 hours / day between 6 : 00 a.m. 6 : 00 p.m.

Compensation : $34.00 - $45.00 / hour. (Compensation based on experience and qualifications)

Benefits : Eligible for benefits on first day of employment

Vacation : 3 weeks of paid vacation per calendar year, plus standard holidays, 5 days sick leave, 3 floating holidays

Travel Required : Minimal occasional travel to DEA facilities within the National Capital Region (NCR) as required

As a Electronic Security Systems Help Desk Technician, you will :

• Monitor and respond daily to submitted CCure and Milestonehelp tickets.
• Acknowledge receipt of tickets and gather additional information from end users.
• Document troubleshooting steps, resolutions, and updates in the ticketing system.
• Close completed tickets and escalate unresolved issues to the COR weekly.
• Provide weekly reporting on ticket status, common issues, and resolution times.
• Troubleshoot and support :

CCure 9000 (v3.0 or higher)access control systems

Required Qualifications :

CCure 9000 (v3.0 or higher)

Preferred Qualifications :

Preferred Education :

Who We Are

The primary mission of Johnson Controls Navy Systems is to supply Chilled Water Air Conditioning, Refrigeration Systems and associated equipment to the US Navy and US Coast Guard. Johnson Controls Navy Systems is a part of the Johnson Controls Federal Systems business. Our robust, high reliability products are designed, manufactured and tested in York, PA to military and other stringent customer specifications. Most of our designs are custom engineered for the specific application

If youd like to learn more about who we are, what we do, and the systems and products we work with please check out our Who we are video on Youtube to learn more. (Around 2 minutes long)

Recently, Johnson Controls has been recognized by several organizations for leadership in Environment, Sustainability and Governance, as well as innovations in smart building platforms :

Named to FORTUNEs Most Admired Companies List

Corporate Knights Global 100 Most Sustainable Corporations in the World

Named to ForbesNet Zero Leaderslist

CDP 2023Climate Change 'A List'

Ranked 67 on the Drucker Institutes list of best-managed companies in America

ForbesBest Employers for Diversitylist.

NewsweekAmericas Greatest Workplaces for Diversity

Ethisphere 2024World's Most Ethical Companieslist for the 17th time

NewsweekAmericas Greatest Workplaces for Women in 2024

Named to Newsweek Americas Greatest Workplaces for Veterans 2024 / 2025listing

Named toForbes Americas Best Employers for Veterans 2024

Named one of the top military friendly employers by .

Johnson Controls is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please

Division : JCFS (Johnson Controls Federal Systems)

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