Office Manager

Office Manager

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state's first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer's care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

The Office Manager is responsible for ensuring a safe, efficient, cost-effective, and high-quality patient care environment. The Manager recruits, hires, and oversees orientation and training for all clinical and clerical staff within the practice. Administrative and operational responsibilities include all aspects of accounts receivables, maximizing patient flow, and optimizing the work environment to facilitate open communications and professional excellence.

Minimum Qualifications

Minimum Education : High School Diploma or equivalent Minimum Years of Experience : 4 Years of directly related experience with a minimum of 1 year in a supervisory or lead capacity. Substitutable Education & Experience (Optional) : Associate's degree with 2 years of directly related experience with Minimum of 1 year in a supervisory or lead capacity in a physician practice or related medical setting; Bachelor's degree with a minimum of 1 year in a supervisory or lead capacity in a physician practice or related medical setting OR successful completion of a 1 year healthcare-related fellowship or residency program OR currently within the acceptable interview period of the LMC Fellowship with successful completion pending OR Masters Degree (Healthcare related), Public Health, Business, Human Resources, and 6 months experience in a Healthcare setting. Required Certifications / Licensure : None Required Training : Familiarity with current medical terminology, ICD and CPT coding practices; Knowledge of computers such as word processing and spreadsheet applications

Essential Functions

• Manages all administrative and operational functions associated with the practice to ensure a smooth and efficient operation. Oversight responsibility includes inventory control, personnel management, patient relations, and patient flow.
• Develops and implements new office procedures as necessary to improve office flow and overall operations. Provides recommendations and follow-up actions to operational inefficiencies.
• Manages the daily operations of the physician practice including staff scheduling, cash reconciliation, charge entry, and other related operational "checks and balances."
• Works with the Central Billing office to ensure Accounts Receivable is optimally liquidated, denials are minimized, refunds are issued, and customer service is exemplified.
• Interviews, hires, orients, trains, supervises and evaluates physician practice staff. Responsible for optimizing staffing resources, scheduling staff, assigning work, as well as ensuring consistent performance remediation actions, where and when applicable.
• Works to ensure that the practice stays within budget parameters. Prepares reports and statistical summaries for the physicians and Physician Network Director as requested. Provides monthly reporting recommendations or action plans on any issues.
• Ensures practice compliance where applicable to include OSHA, CLIA, DNV, FLSA, HIPAA, DHEC, LLR (Labor, Licensing and Regulation) and payor regulations.

Duties & Responsibilities

We are committed to offering quality, cost-effective benefits choices for our employees and their families :

Equal Opportunity Employer It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.