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Contact Center Specialist

Contact Center Specialist

ProKatchers LLCDallas, TX, United States
7 days ago
Job type
  • Temporary
Job description

Job Title : Contact Center Specialist

Location : Dallas, TX 75246

Duration : 03 - 06 Months Contract

Job Description :

  • Answer incoming calls and electronic requests from patients, family members, and external parties in a professional and courteous manner.
  • Register new patients and schedule healthcare appointments while ensuring timely, accurate, and compliant data entry.
  • Verify insurance coverage or determine patient self-pay responsibilities and provide cost estimates.
  • Handle clerical and clinical messages from patients, family members, and healthcare professionals.
  • Identify urgent patient situations and coordinate immediate triage.
  • Remain composed with upset callers, escalating priority issues when needed.
  • Demonstrate effective customer service and teamwork skills, maintaining a professional demeanor in a fast-paced, stressful environment.
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Contact Center Specialist • Dallas, TX, United States