Housing Intake Specialist

OBJECTIVE AND POSITION SUMMARY

Part of the housing program, this position will guide individuals to take successful steps towards a positive experience from initial intake to case resolution.  The Intake Specialist administers and facilitates the processing of all applicants for the Housing Counseling Program and assists the housing team with the success efforts for every client. To achieve success in this position, the Intake Specialist communicates effectively with the public and performs tasks timely and accurately.

The Intake Specialist provides admin support to the office front desk when directed by NV housing program leadership.

SPECIALIZATIONS

• Ability to communicate verbally and in writing with the customers and the public in face-to-face, one-on-one and group settings, by telephone and e-mail or regular correspondence
• Strong oral and written communication skills
• Excellent organizational skills with competence in attention to detail
• Excellent Customer service skills to include proper telephone etiquette
• Ability to thrive in a team-oriented environment
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs to include MS Word, Excel, and MS Office
• Bilingual English and Spanish (50% of applicants are ESL-Spanish speaking only)

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education / Background :

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