DMS Operations Manager

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID : 33686

Agency : Social Services Division of Medical Services

Location : Pierre or Sioux Falls SD - Significant travel to Pierre will be required if applicant is located outside of Pierre.

Salary : $64895.04 - $68099.08 Annual Salary depending on qualifications

Pay Grade : K

Closing Date : 11 / 18 / 2025

This is a Full-Time 40 Hours Weekly position with the Department of Social Services. For more information on the Department of Social Services please visit .

The DMS Operations Manager is responsible for providing work direction technical expertise and oversight for the functional areas of Medicaid claims data entry Medicaid claims advice and processing and administrative support. This Medicaid leader ensures program services operate withing set standards and services are delivered efficiently and effectively. This position will provide oversight mentorship management and process direction to the Data Entry Unit Supervisor the Claims Advice and Processing Unit (CAPS) Supervisor and the administrative staff of the Division of Medical Services. This position will take direction from management and determine how and when the expected results will be achieved. Responsibilities include to collect and monitor statistics to evaluate the effectiveness of existing processes to provide guidance and education to staff and to implement program or professional guidelines and objectives which best meet the needs of the Division of Medical Services. Work involves making decisions on behalf of the South Dakota Medicaid program within established policies; interpreting policies and other relevant guidelines for staff and unit supervisors; developing and disseminating informational and educational materials; and negotiating resolutions to issues when no formal guidelines exist.

This position may be in Pierre or Sioux Falls with significant travel to Pierre.

Knowledge skills and abilities :

Knowledge of :

• customer-service and provider call center practices;
• the principles and methods of staff orientation development training and work direction;
• principles and theories of social services program planning organization direction interpretation and management information technology support requirements;
• principles and practices of social services program management administration and the budgetary requirements for cost effective program operations that meet program goals and objectives;
• functions programs management information technologies and the resources of federal state local and private agencies and organizations including vendor service providers as they relate to social services programs;
• federal and state legislation policies and regulations governing social services programs;
• current social economic and health problems and available resources as the relate to social services programs.

Ability to

Additional Requirements : To be considered please attach your resume.

This position is exempt from the Civil Service Act.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays generous vacation and sick leave accrual dental vision and other insurance options and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

Must apply online :

You must apply online emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources

Telephone : 605.773.3148 Email :

An Equal Opportunity Employer

#LI-Onsite

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 64895 - 68099