Complaints Investigator - Legal

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus : serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

Job Overview

Position Schedule : Full-Time

This job posting is anticipated to remain open for 30 days, from 31-Oct-2025. The posting may close early due to the volume of applicants.

The Legal team at Edward Jones partners with all divisions across the firm to deliver comprehensive support to advise and address legal issues. In this growing, multifaceted team, you will be responsible for helping the firm achieve its strategic business objectives. Leading and influencing through change, your work will have a direct impact on supporting the growing complexity of our firm and industry.

The person filling this role will be responsible for investigating and providing thorough, timely and professional responses to client complaints. In addition, the person will work to ensure the firm meets necessary regulatory requirements by coding matters for FINRA filings, including Forms U4 and U5, and will assist the firm with analyzing complaint data to identify trends and mitigate risk.

• Conduct timely, thorough, and professional investigations of client concerns in a manner consistent with the firm's culture, values, policies and procedures
• Analyze correspondence received from various interested parties (clients, attorneys, regulatory agencies, and authorized individuals) to assess risk, and determine appropriate response to same
• Provide clear, concise, and professional responses to complainants and authorized individuals and submit language for regulatory filings
• Assist with ensuring the firm's compliance with regulatory reporting obligations resulting from the complaint process
• Negotiate settlements and propose and implement corrective action when appropriate to resolve complaints
• Collaborate with firm counsel to assist with regulatory inquiries, investigations, arbitrations and litigation
• Provide information to leaders and appropriate business areas, based on complaint volumes and trends, to assist the firm in preventing reoccurrences of issues or related complaints in the future

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts : health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .

Hiring Minimum : $72700

Hiring Maximum : $119800

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Skills / Requirements

INTERNAL APPLICANTS ONLY : Current home-based associates : While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.

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Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades : Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades : Insights & Information Blog Postings about Edward Jones

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About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose : We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report .

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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