Service Desk Technician

Job Details

Level

Experienced

Job Location

PROGRESS ROAD - LAWRENCEVILLE, GA

Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage

None

Job Shift

Day

Job Category

Information Technology

DESCRIPTION

Price Industries Inc.is on the search for a Service Desk Technician for our growing US office and manufacturing facility located in Lawrenceville with support to a 2nd location in Winder.You are someone who "gets" IT. You're frequently called on by friends and family to solve their technology problems. You enjoy working with technology and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You've always been able to explain complex technology to other people.

You are a problem solver. You are not afraid to work on a project you've never done before. You know that Google is your best friend.

This is a hands-on position. You will interact with our user communities regularly. You'll support a variety of technologies and respond to a wide range of support issues. The job can be stressful at times, but you know how to manage user's expectations.

You recognize that filling out tickets and documenting activities are a fact of life. No one likes doing them, but they need to be done well.

Responsibilities

• Provide first-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment
• Setup and maintain new computers, laptops, and mobile devices including all required hardware and software
• Support Microsoft office suite of products, and a variety of specialized applications
• Provide help desk support for users for all hardware and software issues and requests
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Work individually and in a team on IT projects, such as hardware or software upgrades
• Comfortable in using a ticketing system to log all support calls and request
• Travel between proximity locations as required.

Qualifications

PI123

ABOUT PRICE INDUSTRIES

We are the forefront leader in non-residential air distribution products across North America. We are committed to nurturing passionate and adaptable individuals who will play pivotal roles in shaping our future. After 75 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service and social responsibility. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our company.

Take a peek intoLife at Pricewith employee testimonials and other insights from our YouTube channel

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

THIRD PARTY RECRUITING AGENCIES

Please be advised that Price Industries is NOT currently engaging third-party recruiting services. Any resumes submitted without a signed contract dated on or after January 2025 AND specifically engaged for a specific search from Price Industries Human Resources department will be considered the property of Price Industries, with no fee obligation. We appreciate your understanding and cooperation in this matter.