Full Time Assistant Store Manager (Store 7816)

Overview

Full Time Assistant Store Manager (Store 7816). Join to apply for the Full Time Assistant Store Manager (Store 7816) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using Point-of-Sale (POS) system; ensure correct changes, bag merchandise, provide receipts, and maintain top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop's guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training them in company / store policies and procedures.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
• Provide recognition and feedback to associates; document feedback in Workday / HR system in partnership with the Store Manager.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention, safety, and ethical responsibilities.
• Schedule store associates and manage staffing to maintain best-in-class guest service; supervise in the absence of the Store Manager.
• Approve payroll, manage PTO, and verify pay for time worked.
• Keep store areas clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
• Fulfill Omni-Channel orders and process daily shipments.
• Protect assets with inventory control and loss prevention; conduct security checks as appropriate; communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform inventory counts, restock merchandise, and ensure products are represented and organized on the floor.
• Count, balance, and reconcile daily POS totals; prepare closeout paperwork and bank deposits according to guidelines.
• Verify shipments for discrepancies, record variances, and conduct inventories; communicate discrepancies to the Store Manager / District Manager.
• Process defectives / recalls and stock pulls accurately; label boxes with packing lists.
• Maintain safety awareness; report injuries per company guidelines.
• Maintain store records / files; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager\'s absence.
• Adhere to all GameStop policies and procedures and opening / closing procedures.

Qualifications

Key Skills and Abilities

Job descriptions are subject to change at any time. GameStop is an equal employment opportunity employer and provides reasonable accommodations as required by law.

Compensation

$10.75 - $14.75

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