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Senior Manager, Broker Talent Management

Senior Manager, Broker Talent Management

Cushman & WakefieldNew York, NY, US
19 hours ago
Job type
  • Full-time
Job description

Senior Manager, Broker Talent Management

The Broker Talent Program Manager supports the design, execution, and continuous improvement of talent development programs for brokers with 07 years of experience. This role is instrumental in operationalizing the Junior Broker Development Program (JBDP), supporting mid-level broker initiatives, and enhancing onboarding and training experiences across the brokerage business. The ideal candidate is a highly organized, detail-oriented professional with a passion for learning and development, program management, and stakeholder collaboration.

Junior Broker Development Program (JBDP)

  • Program Build & Design

Collaborate with the Broker Talent Partner to design and develop all content and curriculum for the JBDP.

  • Ensure alignment with brokerage business goals, core competencies, and learning outcomes.
  • Contribute to the creation of engaging learning experiences using a mix of modalities (live, virtual, self-paced).
  • Program Management

    • Lead the day-to-day operations of the JBDP post-launch, ensuring smooth execution and stakeholder alignment.

  • Facilitate and manage the weekly Tiger Team call, driving coordination across business and talent stakeholders.
  • Produce and support all live and virtual sessions, including logistics, tech setup, and participant engagement.
  • Prepare facilitators with run-of-show documents, briefing materials, and coaching support.
  • Collect and analyze participant feedback and survey data to inform program improvements.
  • Edit and update coursework and materials based on feedback and evolving business needs.

    • NextGen Broker Program

  • Program Development & Execution

    • Support the build-out of the NextGen Broker Program focused on mid-level broker development.

  • Manage production logistics for all sessions, including scheduling, communications, and facilitator support.
  • Assist with content updates, participant tracking, and reporting to ensure program effectiveness.

    • Onboarding Program Development

  • Producer & Support Role Onboarding

    • Co-develop a comprehensive onboarding program for new Producers and Support Roles.

  • Leverage experience with Tangelo (or manual alternatives) to create an automated or semi-automated onboarding journey.
  • Ensure onboarding is scalable, engaging, and tailored to different brokerage roles.

    • Ad Hoc Talent Development Support

  • Provide flexible support to the Broker Talent Partner on special projects, pilots, and strategic initiatives. Assist with presentation development, data analysis, and stakeholder communications as needed.

    • Qualifications

  • 7-10 years of experience in HR, talent development, program management, or a related field.
  • Proven ability to manage complex programs with multiple stakeholders.
  • Strong instructional design and facilitation skills.
  • Excellent communication, organization, and problem-solving abilities.
  • Experience with learning platforms (e.g., Workday, MyLearning) and virtual training tools.
  • Familiarity with commercial real estate or brokerage operations preferred.
  • Bachelor's degree required; Master's degree or relevant certifications a plus.

    • Success Indicators

  • High broker engagement and satisfaction with development programs.
  • Accelerated time-to-productivity and improved retention for junior brokers.
  • Effective execution of training calls and onboarding programs.
  • Demonstrated leadership in driving program improvements and strategic initiatives.

    • Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is : $114,750.00 - $135,000.00

    Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

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