Field Service / Product Support Group Engineer

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

A Field Service / Product Support Engineer is responsible for installing, troubleshooting, maintenance and repairing TRUMPF CNC machines both on-site and customers within close proximity to TRUMPF office. The other 40% of your time will be spent offering remote phone support to our customers and Field Service Engineers in the field.

Principle Duties & Responsibilities

Provide exceptional customer service in a clearly and professionally interact with customers

Work closely with customers and machines to ensure equipment operates within expected tolerances

Assemble, install, Align, clean, replace or install parts to maintain smooth operation of machinery and equipment

Accurately report technical conditions and information of machines to PSG and management

Interface with cross functional work teams such as applications, sales, engineering, production, etc.

When needed, provide onsite training to customers for operation and / or repair of machines

Receive factory product training and technical service knowledge as needed

Submit organized and helpful service reports for each repair mission

Utilize remote diagnostics capabilities to assist and help fix customers machines.

Work with service schedulers for coordinating correct field support

Understand technical documentation, ETK, schematics and blue prints to utilize them during telephone support

Utilize SIS Software system to correctly create and enter missions

Utilize all remote tools such as TRUMPF Visual Assistance, Watson, DMA, etc. to provide the most efficient and effective remote service possible.

Support and promote the use of the TRUMPF Service App, TVA and condition monitoring while supporting service technicians and customers

Update and close cases / missions upon review and completion of service calls

Interface with TRUMPF Inc. departments as necessary to obtain answers to technical problems

Report discrepancies, unresolved or recurrent problems to the Supervisor or Manager

Must be able to lift 70 pounds without aid.

Travel up to 60%.

Experience / Education

Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record.

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