Director, Partner Digital Transformation and Success

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the partner landscape becomes increasingly digital, AI-driven, and collaborative, this role will shape how partners experience the Docusign ecosystem across all motions and segments—delivering a cohesive, end-to-end partner experience at scale and globally. You will redefine the partner journey through intelligent, intuitive, and empowering digital experiences that enable every partner to succeed. We are seeking a Director of Partner Digital Transformation & Success to elevate how partners engage, learn, co-sell, and grow with Docusign through next-generation digital and AI-driven experiences, including guided onboarding, intelligent content discovery, and personalized learning and enablement. This leader will champion partner-centric innovation—making it easier, faster, and more intuitive for partners to build and scale success with Docusign. This role is ideal for a leader who blends a deep understanding of AI-enabled and agentic experiences with a passion for partner enablement, ecosystem collaboration, and shaping the future of digital partnerships. This role requires a hands-on builder and operator who has designed, built, and scaled agentic AI platforms—from strategy and architecture through implementation, adoption, and measurable business impact. You will not only envision the future partner experience, but actively shape, build, and operationalize it. This position is a people manager role reporting to the Senior Director, Partner Programs and Success. Responsibility Define and drive a holistic digital transformation strategy for the partner ecosystem, focused on empowering partners with intuitive, intelligent experiences Create a clear vision for how AI and digital tools enhance partner learning, co-selling, solution-building, and long-term success Lead the integration of Agentic AI platforms that simplify partner workflows, personalize engagement, and provide on-demand guidance, insights, and resources Champion the adoption of AI tools that help partners be more autonomous, informed, and effective in driving joint business Act as a strategic advisor to partners listening to their needs and translating them into AI-enabled experiences that remove friction and unlock new opportunities Partner with internal teams to create solutions that strengthen communication, collaboration, and value creation across the ecosystem Develop high-impact enablement programs e.g. training, workshops, digital learning, and in-platform guidance to help partners fully leverage new AI and digital capabilities Lead the cultural shift toward more digital, data-informed, and collaborative partner interactions Collaborate with docusign technology services team, partner teams, product, and executive leadership to ensure digital initiatives reflect partner needs and enhance the overall partner journey Serve as a voice of the partner in shaping platform roadmaps and experience improvements Establish KPIs that track partner engagement, digital experience quality, AI adoption, and overall ecosystem health Use partner feedback and data insights to refine and evolve digital capabilities and enablement programs Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of relevant experience Experience in partner enablement, partner ecosystem strategy, or customer success, with a demonstrated ability to influence and align diverse stakeholders across functions Bachelor’s degree in computer science, engineering, data science, or a related technical field Preferred Proven track record designing, building, and scaling agentic AI platforms or advanced AI-driven digital experiences that enhance partner engagement, supported by strong data and analytics skills to define KPIs, build dashboards, and translate insights into measurable improvements in the partner journey Ability to translate complex AI and digital technologies into clear, compelling value propositions and use cases for partners Exceptional communication, relationship-building, and cross-functional collaboration skills, with the ability to act as a strategic advisor to partners and internal teams Demonstrated ability to lead digital transformation and cultural change—driving adoption of AI-led, data-informed, and collaborative partner experiences Master’s degree (MS) in computer science, engineering, data science, or a related technical field strongly preferred; an MBA will also be considered for candidates who demonstrate substantial hands-on technical expertise, including the ability to code and build AI systems Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $151,200.00 - $213,600.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary Washington DC: $157,500.00 - $222,450.00 base salary Ohio: $131,900.00 - $186,275.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-RemoteBasic 12+ years of relevant experience Experience in partner enablement, partner ecosystem strategy, or customer success, with a demonstrated ability to influence and align diverse stakeholders across functions Bachelor’s degree in computer science, engineering, data science, or a related technical field Preferred Proven track record designing, building, and scaling agentic AI platforms or advanced AI-driven digital experiences that enhance partner engagement, supported by strong data and analytics skills to define KPIs, build dashboards, and translate insights into measurable improvements in the partner journey Ability to translate complex AI and digital technologies into clear, compelling value propositions and use cases for partners Exceptional communication, relationship-building, and cross-functional collaboration skills, with the ability to act as a strategic advisor to partners and internal teams Demonstrated ability to lead digital transformation and cultural change—driving adoption of AI-led, data-informed, and collaborative partner experiences Master’s degree (MS) in computer science, engineering, data science, or a related technical field strongly preferred; an MBA will also be considered for candidates who demonstrate substantial hands-on technical expertise, including the ability to code and build AI systemsAs the partner landscape becomes increasingly digital, AI-driven, and collaborative, this role will shape how partners experience the Docusign ecosystem across all motions and segments—delivering a cohesive, end-to-end partner experience at scale and globally. You will redefine the partner journey through intelligent, intuitive, and empowering digital experiences that enable every partner to succeed. We are seeking a Director of Partner Digital Transformation & Success to elevate how partners engage, learn, co-sell, and grow with Docusign through next-generation digital and AI-driven experiences, including guided onboarding, intelligent content discovery, and personalized learning and enablement. This leader will champion partner-centric innovation—making it easier, faster, and more intuitive for partners to build and scale success with Docusign. This role is ideal for a leader who blends a deep understanding of AI-enabled and agentic experiences with a passion for partner enablement, ecosystem collaboration, and shaping the future of digital partnerships. This role requires a hands-on builder and operator who has designed, built, and scaled agentic AI platforms—from strategy and architecture through implementation, adoption, and measurable business impact. You will not only envision the future partner experience, but actively shape, build, and operationalize it. This position is a people manager role reporting to the Senior Director, Partner Programs and Success. Responsibility Define and drive a holistic digital transformation strategy for the partner ecosystem, focused on empowering partners with intuitive, intelligent experiences Create a clear vision for how AI and digital tools enhance partner learning, co-selling, solution-building, and long-term success Lead the integration of Agentic AI platforms that simplify partner workflows, personalize engagement, and provide on-demand guidance, insights, and resources Champion the adoption of AI tools that help partners be more autonomous, informed, and effective in driving joint business Act as a strategic advisor to partners listening to their needs and translating them into AI-enabled experiences that remove friction and unlock new opportunities Partner with internal teams to create solutions that strengthen communication, collaboration, and value creation across the ecosystem Develop high-impact enablement programs e.g. training, workshops, digital learning, and in-platform guidance to help partners fully leverage new AI and digital capabilities Lead the cultural shift toward more digital, data-informed, and collaborative partner interactions Collaborate with docusign technology services team, partner teams, product, and executive leadership to ensure digital initiatives reflect partner needs and enhance the overall partner journey Serve as a voice of the partner in shaping platform roadmaps and experience improvements Establish KPIs that track partner engagement, digital experience quality, AI adoption, and overall ecosystem health Use partner feedback and data insights to refine and evolve digital capabilities and enablement programs