BCLTRG Intake and Triage Coordinator

Job Description

Job Description

If you excel at organizing information, connecting people to resources, and keeping multiple moving parts on track, the Intake and Triage Coordinator role with United Way of Asheville and Buncombe County (UWABC) and the Buncombe County Long-Term Recovery Group (BCLTRG) is where you want to be. The Intake and Triage Coordinator for the BCLTRG plays a critical role for disaster recovery referrals, ensuring individuals and families impacted by Hurricane Helene are quickly matched with the right services and support.

The BCLTRG is a collaborative network of nonprofits, faith-based organizations, government agencies, and community partners working together to support equitable, coordinated disaster recovery following Hurricane Helene. Operating through a committee-led structure, the BCLTRG aligns resources, shares information, and streamlines services to ensure that individuals and families across Buncombe County, particularly those most impacted, can access the support they need to rebuild and recover. This position is a grant-funded position through December 2026 with the hope to extend past this date based on available funding. The goal for the BCLTRG is for it to become an independent non-profit organization. This position would, in the future, transition to direct employment with the BCLTRG.

As the Intake and Triage Coordinator, you serve as the first point of contact for individuals and families impacted by disasters seeking assistance. This role is responsible for gathering essential client information, conducting preliminary needs assessments, verifying eligibility, and assigning cases to Disaster Case Management Agencies based on needs and organizational capacity. The Coordinator ensures timely, compassionate, and efficient service delivery, contributing to the organization’s goal of helping survivors recover and rebuild their lives. In cases where there is no available match with a partner agency, the Coordinator may also provide short-term or limited disaster case management directly to ensure continuity of support.

KEY RESPONSIBILITIES

Client Engagement & Triage

• Receive incoming referrals from the case management platform.
• Regular engagement at partner agencies to support in-person walk-in clients.
• Enter accurate and complete information into the case management platform.
• Screen for eligibility based on program criteria.
• Review, prioritize, and assign cases to partner agencies based on demographics, location, and nature of needs.
• Ensure culturally competent and trauma-informed interactions with all clients.
• Help identify and address access barriers for individuals who may be underrepresented or face systemic challenges in receiving assistance.
• Ensure automated communication systems are functioning properly to notify clients of referral status, next steps, or ineligibility, and intervene when clarification or follow-up is needed.
• Provide temporary disaster case management in situations where immediate support is needed and a partner agency is not available, including needs assessments, recovery planning, and connection to financial assistance and community resources.

Cross-Agency Coordination

Data Systems & Reporting

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Minimum Requirements

Technical Skills, Abilities and other Requirements

Nice to Have

Work Environment

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.

While performing the duties of this position, the employee is regularly required to :

This position is exempt from overtime regulations. Hybrid work environment : a mix of office, remote, and community settings (e.g., visiting partner sites, attending local events, and potentially attending relevant conferences and / or regional or statewide gatherings). As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days, and then the schedule can be modified based on conversations with the supervisor.

Reports To : Disaster Case Management Lead

Supervises : 0

Hours : 40 / week

Hiring Range and Benefits : $46,000 - $50,000 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), 100% employer paid premiums for employee health, dental, and vision insurance and contributions for dependents to insurance benefits. Self-care fund, life and disability insurance, and coaching and support.

Company Description

ORGANIZATION OVERVIEW

Located in downtown Asheville, United Way of Asheville and Buncombe County (UWABC) is a 501(c)(3) nonprofit organization primarily serving Buncombe County in the mountainous region of Western North Carolina. Established in 1921, UWABC is the oldest United Way in North Carolina and is the largest United Way in the western part of the state.

United Way of Asheville and Buncombe County envisions a united and resilient community where everyone belongs and everyone thrives. We bring people, partners, and resources together to improve lives and tackle our community's toughest challenges.

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United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Description

ORGANIZATION OVERVIEW\r\nLocated in downtown Asheville, United Way of Asheville and Buncombe County (UWABC) is a 501(c)(3) nonprofit organization primarily serving Buncombe County in the mountainous region of Western North Carolina. Established in 1921, UWABC is the oldest United Way in North Carolina and is the largest United Way in the western part of the state.\r\n\r\nUnited Way of Asheville and Buncombe County envisions a united and resilient community where everyone belongs and everyone thrives. We bring people, partners, and resources together to improve lives and tackle our community's toughest challenges. \r\n_______________________________________________________________________\r\n\r\nUnited Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.