Operations Manager

Operations, Manager - Canton, MA

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Operations Manager in Enservio's Valuation team is responsible for overseeing the day-to-day operations of contents-related claims handling. This role ensures the timely, accurate, and efficient processing of contents claims, manages staff performance, maintains quality assurance, and drives operational excellence in support of customer satisfaction and compliance standards.

What You'll Do

• Manage the workflow and operational processes of the contents claims team, ensuring timely and fair claims resolutions.
• Assist with development and implementation of standard operating procedures (SOPs) to improve efficiency, consistency, and quality of service.
• Monitor key performance indicators (KPIs) and operational metrics to track team performance and identify areas for improvement.
• Supervise and mentor contents claims associates within the Valuation unit.
• Conduct regular performance evaluations, provide coaching, and support employee development.
• Manage staffing schedules, workloads, and resource allocation to meet service-level agreements.
• Ensure adherence to internal policies, regulatory guidelines, and industry best practices.
• Resolve escalated customer issues and complaints effectively and promptly.
• Assist with initiatives to streamline contents claims handling through automation, technology, and improved workflows.

What You'll Bring

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.