Business Analyst

Overall Responsibility

The Business Analyst plays a critical role in delivering successful Brillion Fulfill implementations by gathering business requirements, translating them into technical and functional designs, and ensuring solutions are configured and deployed following company guidelines and best practices. Since Fulfill is built on the Salesforce.com (SF) platform, this role requires a strong understanding of Salesforce native functionality and configuration processes. Formal Salesforce training or certifications (Administrator, Architect) are highly desirable but not required.

Essential Duties and Responsibilities

• Collect, analyze, and document customer business requirements, proactively defining and maintaining project scope.
• Participate in solution design and lead configuration on the Fulfill platform, applying Salesforce and company best practices.
• Collaborate with engineering teams to provide technical specifications, and analysis of business requirements to inform product enhancements to meet customer needs.
• Support project management activities as assigned, ensuring milestones and deliverables are met.
• Configure and manage Salesforce security - roles, profiles, sharing rules, and groups within client instances to meet client requirements.
• Test, monitor, and maintain system functionality, including Fulfill product configurations, third-party applications, and integrations.
• Create and maintain documentation for processes, policies, application configuration, and user support materials.
• Conduct customer trainings, including onboarding sessions and system hand-offs to support teams.
• Identify client needs and opportunities for additional products or services, surfacing them to Account Managers.
• Ensure optimal performance and reliability of Salesforce-based systems throughout the customer lifecycle.
• Ability to prioritize tasks, exercise sound judgment and confidentiality with sensitive information

Minimum Qualifications (Knowledge, Skills, and Abilities)

Preferred Qualifications

Information :

Fully Remote! - Occasional Travel to Atlanta, GA

Must be legally allowed to work in USA or Canada