eBilling Specialist

Ebilling Specialist

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

As an eBilling Specialist, in collaboration with and in support of the firm's strategic initiatives, you would work with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined e-Billing support to billing attorneys and finance counterparts of the firm. Proofreads and submits new matters and timekeeper rates to clients. Obtains and maintains outside counsel billing guidelines on e-Billing clients. Works as part of a team to provide a cohesive eBilling support solution for both direct and indirect assignments. Performs all duties assigned for less complex U.S. and global clients, including proficiency with electronic billing and systems.

Responsibilities

Performs a variety of duties to support the full eBilling cycle. Review of new eBilled matters and rates to be submitted to the client. Follow up on open items frequently until resolution; escalate as necessary. Fields eBilling inquiries. Strong attention to detail. Gathers and submits documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission. Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues. Initiates troubleshooting support and escalations. Maintain client account assignments. Review, update and document outside billing guidelines on assigned eBilled clients. Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines. Subject matter expert on assigned clients. Assist team with projects and / or when needed on e-bill tasks. Update restrictions on time entry according to guidelines in time entry program (Intapp Terms). Tracks and resolves tickets assigned by the eBilling service desk on a daily basis. Meets SLAs. Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work. Maintain weekly updated notes on new matters and new implementations. Liaises with internal support teams to develop learning and experience for taking on more complex client assignments. Projects and other duties as assigned.

Desired Skills

Strong communication and interpersonal skills required to interact with clients, billing timekeepers and business professionals. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment. Must be an accurate proofreader and have strong attention to detail. Has ability to work independently and manage time efficiently. Actively listens to positive and critical feedback. Able to adapt to client needs. Eager to develop and achieve scope and requirements for advanced roles and responsibilities. Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast and eBilling vendor sites preferred.

Minimum Education

High School or GED Preferred Education Bachelor's degree in Accounting, Finance or similar field.

Minimum Years of Experience

3 years' prior experience in legal e-billing, in law firm administration roles, or comparable professional service oriented hourly billing, or formal training / certifications in legal back-office operations.

Essential Job Expectations

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital / virtual conference calls; (c) participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast-paced environment. Perform all other duties, tasks or projects as assigned.

Physical Demands

Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future.