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Key Account Manager

Key Account Manager

i3 VerticalsNashville, TN, US
30+ days ago
Job type
  • Full-time
Job description

Key Account Manager

A Key Account Manager plays a crucial role in forming and maintaining connections with business clients. Here are the key duties and qualifications for this role. A successful Relationship Manager combines interpersonal skills with business acumen to create individual client success plans to accomplish lasting client connections and drive sales growth.

Essential duties and responsibilities include :

  • Building relationships : Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
  • Client engagement : The success of this role will be measured by improved engagement between i3V and the client through KPIs such as :
  • Increased involvement in i3V education sessions,
  • Upgrades or growth of current subscriptions,
  • Mapping and expanding key contacts within the Customer organization,
  • Development of client success plans, and
  • Pipeline generation of new sales opportunities within customer base or through referrals, etc.
  • Client satisfaction : They review company practices to ensure clients receive maximum satisfaction from their purchases.
  • Opportunity identification : Key Account Managers identify potential opportunities and inform the sales team to follow up.
  • Product education : Educating clients about the companys products, services, and special offers is an essential part of their role.
  • Issue resolution : They attend to client complaints and issues to facilitate prompt resolution of issues.
  • Improving satisfaction : Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
  • Collaboration : Working with internal departments to ensure the company meets clients expectations.
  • Salesforce.com CRM system usage : Active input of timely and accurate information into the Salesforce customer relationship management system.

Minimum qualifications (education and experience) :

  • Communication skills : Excellent communication skills are crucial for building relationships and addressing client inquiries.
  • Problem-solving : Key Account Managers need to be adept at resolving client issues effectively.
  • Collaboration : Working closely with sales and marketing teams to boost profitability and customer satisfaction.
  • Analytical skills : Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

    • Preferred qualifications (education and experience) :

  • At least three years work experience in a role that requires sales, business development, product support or relationship management skills.

    • Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York.

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    Key Account Manager • Nashville, TN, US