General Manager

General Manager

Under the supervision of senior leadership, the General Manager (GM) leads and manages the member service functions within the club to provide the best guest and member experience, and team member environment. The GM recruits, hires, trains, and develops a diverse, high performance management team and prides leadership and direction to ensure the team achieves goals in a way that reflects the company values. The GM creates club strategy, execution of company initiatives, including responsibility for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly, and well-maintained club.

Key responsibilities include :

• Management of club team and financial performance
• Drive all sales efforts within the club including personal training, recovery services, new member sales, EFT, retail, and supplements
• Set monthly, weekly and daily financial goals
• Review daily / weekly financial and club statistics with to identify potential revenue gaps and modify sales execution as necessary
• Execute and coordinate promotions within the club
• Drive club efforts in achieving revenue goals in NMS, EFT, retail, personal training and ancillary revenue
• Responsible for attainment of department targets (e.g. revenue, member retention)
• Responsible for scheduling department heads to meet club needs
• Manage hours and labor spend

Ensure that all club members are delivered a high member service experience. To achieve this objective the GM will :

Staffing and development includes :

Club administration and general responsibilities include :

Team member experience includes :

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.