Business and Operations Manager

Job Summary:

The Business and Operations Manager, with the Executive Director and the Board of Directors,’ will make important policy and strategic decisions, for staff and guests, as well as implement operational policies and procedures. This position will oversee and manage daily business operations and provide management and leadership to staff within two facilities. This position will recruit and manage staff and consistently promote a company culture that encourages teamwork and communication.

Essential Duties and Responsibilities:

• Operations & Facilities Management
  • Manage and coordinate daily operations to streamline workflows, improve efficiency, and reduce costs.
  • Oversee staffing and operational activities at two locations.
  • Ensure adequate staffing, equipment, and materials; track inventory and oversee product orders and deliveries.
  • Track, schedule, and oversee all maintenance and repair activities.
  • Oversee and re-evaluate operational contracts and procedures.
  • Work closely with all departments to ensure seamless operations.
• Leadership & People Management
  • Recruit, train, motivate, and manage staff; set performance expectations and provide ongoing feedback.
  • Track employee performance and conduct evaluations.
  • Assist Human Resources with recruiting and interviewing as needed.
  • Promote a positive company culture that supports high performance, morale, and open communication.
  • Meet weekly with the management team.
• Financial & Administrative Oversight
  • Manage budgets, track expenses, analyze financial data, and control costs.
  • Handle general finance, budgeting, and payroll-related questions.
  • Compile data from personnel records and prepare reports as requested.
• Policy, Compliance & Risk Management
  • In collaboration with the Executive Director, develop, implement, and review operational policies and procedures.
  • Participate in policy development, planning, and strategic decision-making.
  • Oversee Department of Labor and federal programs related to staffing opportunities.
  • Investigate incidents and oversee restitution processes and video surveillance.
  • Assess operational risks and oversee vendor and supplier relationships.
• Collaboration & Stakeholder Support
  • Partner with Direct Support Client Advocates, Human Resources, Case Management, and Maintenance teams.
  • Provide prompt, courteous customer service to guests, employees, vendors and internal stakeholders.
• Client & Community Engagement
  • Demonstrate willingness to work with vulnerable individuals who are homeless or at risk of homelessness.
  • Show kindness, compassion, and respect toward guests experiencing mental illness and substance use disorders.
• Other Duties
  • Perform other duties as assigned.

Essential Skills and Qualifications:

• Bachelor's degree in Business or Finance or equivalent combination of education and experience is required. Proficiency in Microsoft Office; Word, Excel; Google Docs and Google Drive and Google Docs, PayCom payroll and scheduling software.
• Leadership & Communication: Strong ability to guide teams and communicate effectively.
• Analytical Skills: Proficiency in data analysis, forecasting, and problem-solving.
• Project Management: Ability to manage complex, cross-departmental projects.
• Financial Acumen: Understanding of budgeting, cost control, and financial reporting.
• Providing documents and information for yearly audit.

Skills and Abilities:

Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job. Must be able to perform basic operations on a computer within the Windows operating system. This position requires problem solving skills, critical thinking skills, and the ability to multitask.

Physical Demands:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is regularly required to stand and /or sit for the majority of the work day, regularly walking, bending, stooping and lifting items weighing between ten (10) and forty (40) pounds. The vision abilities required by this job include close vision, depth perception and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will work with a large number of individuals, often requiring multi-tasking and working with deadlines and details to ensure all of the essential functions are performed in a timely and courteous manner. Must be able to work indoor events and outdoor events.

Position reports to: Executive Director