LPN Team Leader

At Master Center for Addiction Medicine, we transform the lives of our patients.

We transform the model of care for the addiction treatment industry.

And we are transforming the landscape of addiction treatment through innovation and growth.

Join us in our mission and make a true impact on people, families and your community!

The LPN Team Leader works under the direct supervision of the Associate Medical Director.

The LPN Team Lead is responsible for providing leadership, management, and operational oversite of medical support staff and services at all Master Center locations.

They are responsible for implementing and maintaining workflows to support patient care.

The LPN Team Lead is responsible for the quality of work, productivity, team member engagement and morale, and ensures employee adherence to department and practice policies to achieve treatment goals and objectives are met.   WORK LOCATION :

• In-person at any of the MCAM clinics, primary office in Glen Allen, VA.  DUTIES AND RESPONSIBILITIES :    Supervisory Duties and Responsibilities :   Leads selection process for new Medical Assistants and Nurses.  Onboards new team members.  Conducts skills assessment of Vivitrol injections and phlebotomy, laboratory practice, pharmacy practice, patient care documentation, for Medical Support Staff.  Manages and supports Medical Support Staff by managing staff schedules including PTO requests for team members at all locations.  Establishes and monitors workflows, productivity, and quality assurance for Medical Support Staff.  Conducts performance management activities in a timely manner, including periodic reviews, professional growth development plans, disciplinary actions, and organizational requirements and expectations.

Conducts competency evaluations for Medical Support Staff at hire and annually and documents with HR.  Conducts weekly team meetings and individual 1-on-1 meetings with all managed staff members.  Operational Duties AND Responsibilities :

Travel may comprise up to 50% of the overall worked schedule to manage coverage.  Communicates in a collaborative manner to promote teamwork and maintain a positive and productive work environment.  Assists in the development of department policies and standard operating procedures for medical support staff while providing supervisor support and guidance to team members and providers.   Escalates patient complaint calls for resolution.  Works in conjunction with onsite staff at each location to ensure medical equipment is maintained and in compliance with manufacturer recommendations.  Assists with the planning, staffing and opening of new Master Center locations.  Exemplifies Master Center’s Mission, Vision and Values.  Maintains knowledge about Master Center model of care, services and program compliance.  Assists with special projects such as regulatory compliance, large medical record requests (billing and / or audit related) and other projects as determined by the Medical Operations Manager or designee.  Assists in the development of department policies and standard operating procedures while providing supervision, support, and guidance.  Implements and follows up on all support service recommendations.   Supports regulatory compliance in review and education of standards, audits and monthly compliance logs managed by medical support staff.  Conducts quality assurance audits of provider documentation monthly and medical support staff documentation / log compliance.  Clinical Duties and Responsibilities :