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Tasting Room Associate
Tasting Room AssociateAcme Ventures LLC • Santa Barbara, CA, US
Tasting Room Associate

Tasting Room Associate

Acme Ventures LLC • Santa Barbara, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description : Who We Are :

Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County.

Mission & Core Values :

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary :

As a tasting room associate, you are responsible for providing efficient and friendly service to customers. Their primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

RESPONSIBILITIES

  • Greet guests warmly and provide them with seating options and a wine list.
  • Provide detailed explanations of the wines.
  • Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
  • Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
  • Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
  • Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
  • Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
  • Prepare and serve specialty drinks or cocktails, if required by the establishment.
  • Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
  • Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
  • Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
  • Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
  • Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
  • Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
  • Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Requirements : Requirements :

  • 2 years previous experience as a Server or Tasting Room Associate in a restaurant or tasting room is typically required.
  • Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
  • Strong customer service skills, with the ability to provide personalized and attentive service.
  • Excellent communication and interpersonal skills to interact with guests and team members effectively.
  • Professional and polished appearance, with a focus on attention to detail.
  • Ability to work in a fast-paced, high-pressure environment while maintaining composure.
  • Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
  • Exceptional organization and multitasking abilities.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Understanding of fine dining etiquette and service standards.
  • Ability to work well in a team and collaborate with colleagues.
  • Strong problem-solving and decision-making skills.
  • Knowledge of food safety and sanitation regulations.
  • Ability to stand and walk for extended periods and lift trays or plates when necessary.
  • Excellent memory retention for accurately taking and delivering orders.
  • Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
  • RBS or similar certification for responsible alcohol service is required.
  • Current Food Handler Certification

    • Job Status : Non-Exempt

    Important Notice :

    This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

    ALL POSITIONS

    GREET ALL YOU MEET

  • Say hello to everyone you see and make eye contact.
  • Remember the guest or team member’s names and use them often.

    • SELL THE PROPERTY

  • Sell the services and facilities of the property first.
  • Help the company obtain new customers and retain current customers.
  • Memorize basic property information; be able to give accurate directions.
  • Thank our guests for their business AND invite them to return.

    • TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

  • Listen and respond with empathy to guest or team member inquiries and stay with the individual until he / she is satisfied.
  • If a guest or team member asks for directions, do not point – escort the guest or team member to the destination.
  • Never say, “NO”, ask for assistance.

    • PROMOTE SAFETY AND SECURITY

  • Know your property’s emergency procedures.
  • Protect the company’s property against damage or loss.
  • Report any unsafe working condition.

    • PRACTICE CONTINUOUS IMPROVEMENT

  • First, master the basics.
  • Look for ways to do your work better, faster and smarter. Share those ideas.
  • Be part of the solution; always accompany criticisms with suggestions for improvement.
  • Keep an open mind; be “flexible” to do new things and old things in new ways.

    • PROJECT A POSITIVE, PROFESSIONAL IMAGE

  • Follow the company appearance standards at all times.
  • Keep your work area clean and professional.
  • Never discuss internal business in front of guests.

    • TAKE PRIDE IN ACME HOSPITALITY

  • If you see something on the floor, pick it up.
  • Show proper care for tools, equipment and facilities.
  • Speak positively about the company and your co-workers.

    • Systems you need to know :

    Ctuit, Focus POS, Microsoft Office, Google

    The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.

    Physical Requirements :

    Standing - Constant

    Walking - Constant

    Sitting - Frequent

    Climbing - OCCASIONAL

    Crawling - N / A

    Kneeling - FREQUENT OCCASIONAL

    Bending - OCCASIONAL FREQUENT

    Reaching above Shoulder - Constant FREQUENT

    Lifting : 10 lbs. - Constant

    11 - 20 lbs. - Constant

    21 - 50 lbs. - FREQUENT

    50 - 100 lbs. - OCCASIONAL

    Carrying : 10 lbs. - Constant

    11 - 20 lbs. - Constant FREQUENT

    21 - 50 lbs. - OCCASIONAL FREQUENT

    51 - 100 lbs. - OCCASIONAL

    Pushing - Constant

    Pulling - Constant

    Manual Dexterity - Constant

    Bi-Manual Dexterity - Constant

    Fine Motor Skills - Constant

    Gross Motor - Constant

    Eye / Hand Coordination - Constant

    Near Vision - Constant

    Far Vision - Constant

    Color Recognition - Constant

    Hearing - Constant

    Other -

    ENVIRONMENTAL FACTORS

    Working Outside YES

    Working Inside YES

    Working alone YES

    Working closely with others YES

    Excessive cold / heat YES

    Excessive humidity / dampness YES

    Noise / Vibrations YES

    Working above ground YES

    Working below ground NO

    Working with chemicals / solvents / detergents / cleaners YES

    Working on uneven surfaces NO

    Operating moving equipment or vehicles NO

    Working around machinery or moving equipment YES

    Climbing on scaffolds or ladders YES

    Working under hazardous conditions NO

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    Tasting Room Associate • Santa Barbara, CA, US