Lobby Ambassador - Waldorf Astoria Monarch Beach Resort and Club

The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria MonarchBeach Resort & Club is looking for a Lobby Ambassador to join the Front OfficeTeam!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.

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What Will I Be Doing?

The Lobby Ambassador plays a key role in creating a warm and welcoming environment for all guests entering the hotel. As the face of the property, this individual ensures a seamless arrival experience by greeting guests, offering assistance, and providing information to enhance their stay. The Lobby Ambassador acts as a liaison between guests and hotel departments to ensure personalized service and guest satisfaction.

Key Responsibilities :

Greet all guests entering the lobby with a warm, professional, and friendly demeanor.

Proactively engage with guests to provide assistance, directions, and information about hotel services, amenities, and local attractions

Coordinate with Front Desk, Concierge, and Bell Services teams to ensure smooth guest experiences.

Monitor lobby activity to anticipate guest needs and ensure a clean, welcoming environment.

Assist with VIP arrivals, group check-ins, and special guest requests.

Maintain knowledge of hotel services, promotions, events, and current happenings in the area.

Provide support with luggage handling, transportation arrangements, and other guest needs as appropriate.

Build rapport with frequent guests and recognize returning guests to foster loyalty.

Visibility in lobby should be 80% of shift, supporting all Front of House operations and team members

Maintain flow of lobby traffic, mitigate congestion

Provide attention and service to guests waiting in line, action requests when possible

Classification : Full-Time

Shift : Various – must be available to weekdays, weekends, and holidays.

Pay Rate : The pay rate for this role is $25 per hour and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program : 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including : college degrees and professional certifications

401K plan and company match to help save for your retirement

Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

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