VP, Business Operations

Job Description

Job Description

Title : VP, Business OperationsAbout Mintz Group

At Mintz Group, we specialize in uncovering the truth. For over 25 years, we have provided top-tier investigative services to help our clients make informed decisions, mitigate risks, and seize opportunities. Our services span background checks, executive diligence, asset tracing, and internal investigations, conducted by a dedicated team of over 280 investigators across 12 offices worldwide.

Why Join Us?

Global Impact : Work with a firm that conducts over 10,000 investigations annually in more than 130 countries, making a significant impact on a global scale.

Expert Team : Join a team of professionals who are leaders in the field, bringing together diverse expertise across industries.

Growth Opportunities : Be part of a dynamic environment that offers continuous learning and career advancement opportunities.

Innovative Culture : Thrive in a culture that encourages innovation, excellence, and collaboration, ensuring that we stay ahead in the industry.

Be part of a firm that is dedicated to delivering factual, reliable, and actionable intelligence, contributing to the success and security of our clients.

What This Role Is About

The Vice President, Business Operations is a strategic leadership role focused on driving operational excellence across the Due Diligence Operations, Client Success, and Global Workflow functions. Reporting directly to the Co-CEOs, this individual will lead the transformation of intake, workflow, and reporting systems to support scalable, high-quality delivery across our global practices. The VP will oversee the development of operational roadmaps, team structure, and execution of process improvements that enable consistent, high-impact client delivery.

What Are Your Key Responsibilities?

Due Diligence Operations & Client Success

Develop an Operational Roadmap for the Due Diligence operations function, including establishment of the function, defining key performance metrics, staffing needs and technology roadmap through collaboration with HR and Product, with close collaboration with the Co-CEOs.

Lead the establishment of the Client Success / Due Diligence Operations function and build a team of Operations Managers and Client Success Associates.

Oversee the implementation of workflow improvements, including intake, scoping, billing, and quality assurance processes.

Monitor and report on project timelines, milestones, and budgets, ensuring strategic priorities are met with precision.

Systems & Process Improvement :

Develop and maintain operational dashboards that provide real-time visibility into work flow backlog, capacity, and delivery performance, as well as client feedback systems.

Coordinate system rollouts and updates, such as global workflow platforms and performance tracking tools, to enhance transparency and decision-making.

Serve as a key point of contact for portal implementation, ensuring seamless integration and standardization across practices.

Facilitate communication between Co-CEOs, practice heads, operational teams, and home office functions to maintain alignment and eliminate gaps.

Governance & Reporting :

Develop playbooks, SOPs, and reporting structures to embed best practices across due diligence practices.

Prepare executive updates, dashboards, and reports that track key operational metrics, keeping leadership informed of progress and risks.

Coordinate quarterly business reviews and ensure clear communication of transformation milestones.

What Makes You a Great Fit?

• Experience : 10+ years in business operations, process transformation, or program management. Proven success in leading cross-functional initiatives and operational teams. Experience within the investigations, due diligence, or professional services industry, along with in-depth knowledge of the corporate diligence process, is preferred.
• Education : Bachelor’s degree required; Master’s degree or MBA strongly preferred.
• Strategic & Systems Thinking : Designs scalable workflows aligned to long-term goals and operational efficiency.
• Change Management : Effectively leads adoption of new systems and processes with minimal disruption to ongoing work.
• Cross-Functional Collaboration : Forges strong partnerships across departments and geographies to drive unified progress.
• Data-Driven Insight : Uses operational data to drive continuous improvement and inform key decisions.
• Communication & Influence : Translates operational strategy into clear actions and gains buy-in from diverse stakeholders.
• Adaptability & Agility : Adjusts priorities in response to evolving needs while maintaining progress toward strategic outcomes.
• Technical Skills : Proficiency in workflow systems, data dashboards, client portals, and reporting platforms.
• Leadership Attributes : High emotional intelligence, integrity, and the ability to lead without formal authority.

Ready to Join Us?

If you’re a strategic, people-focused leader with a passion for solving complex resource challenges, we encourage you to apply. This role is a unique opportunity to shape a global function, lead through transformation, and partner with senior leadership to drive meaningful impact across the organization.

Salary and Company Benefits

Competitive Salary : $125,000 - $140,000

Discretionary Bonus

Flexible Time Off-Policy

Health Benefits : Comprehensive medical, dental, and vision coverage

Retirement Savings : 401k plan with employer match

Parental Leave

Hybrid working environment : Candidates must work in Washington, DC.

Life Insurance : Company-sponsored basic life and AD&D insurance

Additional Benefits : Flexible spending accounts (FSAs), Transit and Parking

Our Commitments

Mintz Group is committed to providing equal employment opportunities to all individuals. We do not discriminate against any applicant or employee based on gender, transgender status, race, color, religion, marital status, pregnancy, national or ethnic origin, ancestry, citizenship, sexual orientation, age, veteran status, genetic information, mental or physical disability (unless such disability is a bona fide occupational qualification), gender identity or expression, or any other characteristic protected by federal, state, or local law.

Our policy of equal employment opportunity applies to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training opportunities, termination, wage and salary administration, and the application of benefit plans and company policies.