Systems Support Specialist

About the Team :

This team is part of the Print Operations Business.

About the Role

Under supervision provides support, maintenance and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations. You will be based in our Chicopee, Massachusetts Print Plant reporting to our Technology Services Supervisor.

You Will :

Support the integration of new technologies into operations.

Support desktop and server hardware, operating systems, middleware, messaging, and network architectures.

Support data communications systems and equipment.

Perform system software, application, and hardware upgrades.

Install, upgrade, and maintain desktop systems.

Monitor and analyze the operation of systems and equipment to ensure proper functioning of lines, hardware and software.

Notify management and customers of system and network troubles.

Identify and resolve problems using structured troubleshooting methods, techniques and tools for systems, applications, data communications and electromechanical equipment.

Provide basic help desk support for customers areas, including providing information on trouble resolution.

Prepare and maintain standard operating procedures, documents, drawings and system documentation including operating manuals.

You Have :

3- 5 years experience supporting related technologies.

A technical degree, or equivalent military training, or equivalent experience is preferred.

Hands-on knowledge of applicable technology models.

Hands-on knowledge of technology architectures and products.

Hands-on knowledge of computer system hardware.

Hands-on knowledge of network topologies and hardware.

Working knowledge of middleware integration and networking software

Hands-on knowledge of diagnostic hardware and software tools.

Our Benefits

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Subscription Discounts

Employee Referral Program

Learn more about all our US benefits

#LI-Onsite

Reasonable accommodation : Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO / Disabled / Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area : Dow Jones - Print Operations

Job Category : IT, Telecom & Internet

Union Status : Non-Union role

Pay Range : $70,000 - $85,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID : 49456