Global Operations Director

Job Description

Job Description

Position Title : Global Operations Director

Location : NJ, NY, or MA preferred

Reports To : Global Chief Transformation Officer

Position Overview :

The Global Director of Operations is a strategic enabler who partners with IVIRMA’s regional COOs and CEOs to elevate operational capabilities and drive performance across the global network. Rather than direct line management, this role operates through influence, best-practice sharing, and coordinated execution to support regional teams in delivering consistent, high-quality, and efficient care.

This individual will lead the development of a globally aligned operating model—supporting its design, implementation, and continuous improvement. A key focus will be on optimizing productivity and staffing models while ensuring exceptional patient and teammate experiences. The Director will work cross-functionally with clinical, operations, HR, and finance leaders to ensure data-informed performance management and operational excellence.

Key Responsibilities :

Global Operating Model Development

• Facilitate the design and evolution of IVIRMA’s global operating model in partnership with regional leaders.
• Define core frameworks and operational standards, including staffing ratios, clinic productivity benchmarks, and patient flow models.
• Ensure adaptability of the model to diverse regulatory, cultural, and clinical contexts across regions.

Regional Enablement and Implementation

Performance Management and Analytics

Experience and Culture Integration

Cross-Functional Collaboration

Operational Risk and Change Readiness

Qualifications :

Location :