Quality Assurance Specialist

Quality Assurance Specialist

This position is responsible for assisting the Vice President of QA in monitoring the Quality Assurance and Compliance across all programs and services for Life Unlimited, Inc. through data collection and compilation to ensure organizational effectiveness and compliance in the areas of program oversight and service delivery.

Responsible for monitoring Quality Assurance and Compliance activities within the organization and maintains strict confidentiality throughout the organization.

o Assists VP of Quality Assurance in collecting and compiling data throughout agency programs pertaining to quality and outcomes.

o In conjunction with the VP, utilize QA data to develop short and long-term objectives that provide continuous improvement of delivery of services. Track, analyze and report out agency wide progress towards these objectives.

o Assist the VP to develop short and long range quality plans and strategies that support LU outcome management systems.

o Ensure resolution of urgent health and safety matters immediately through communication with PD's, VP's and COO.

Monitor and manages systems (Therap, CIMOR, PowerBI, etc.) to gather data and report information that accurately reflects the quality of services provided.

Manage agenda and minutes for Health and Safety Committees.

Assist Vice President in preparing for various inspections and audits to ensure compliance with programs and regulatory entities including, but not limited to : CMS, DMH, CARF, Columbus, KCRO and TCMs.

Complete necessary coordination for Inquiry and Investigations for all programs at agency. Ensure documents prepared to be submitted to KCRO are accurate, thorough, and submitted timely.

Lead internal investigations and provide summary reports to Vice President of QA.

Ensure agency policies regarding GER and EMT completion and follow through are maintained.

Assists with satisfaction surveys for all departments.

Assist with monthly home and site inspections as needed.

Complete Team Player Dream Slayer observations as required.

All Other Duties as Assigned

Physical Expectations

This position requires extended periods of sitting with some periods of walking and standing. It may require light (5 lbs.) to heavy lifting (30 lbs.) and occasional stooping, kneeling, climbing stairs, and / or bending. May also require occasional climbing of small ladders. An individual in this position may need to drive a vehicle to resources in the community. There may be extended periods of using a computer and / or calculator.

Working Conditions

Office / home environment with noises from office equipment, telephones, etc. The employee may be exposed to bloodborne pathogens and / or infectious diseases, extreme heat and / or cold, and potentially toxic fumes, liquids, insects, etc.

Qualifications

Bachelor's degree in business management, computer sciences or related field preferred or equivalent work experience

Experience implementing quality assurance systems and methods that improve services.

Ability to engage in abstract reasoning and problem solving.

The ability to effectively and efficiently use computers or mobile devices to input, store, access, & modify data, and extract information for reporting.

Ability to interpret data and develop reports and correspondence. Business Intelligence software experience preferred.

Understanding of accreditation standards

Ability to manage time effectively and maximize efficiency with strong attention to detail.

Must obtain a Class E driver's license during new hire orientation.

Must carry minimum coverage applicable by law for auto insurance.

Must Receive Seasonal Flu Vaccination

Equal Opportunity Employer