Patient Support Specialist - Support Services Oncology - Per Diem - Days - MHW

Job Title

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary

Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.

Responsibilities

Communicates with referring physician's office, clinical department(s), and / or other appropriate personnel to exchange necessary information and coordinate surgical / procedural / diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate. Verifies insurance benefits and obtains pre-certification / authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery. Performs general clerical duties including assisting with the front / back desk as well as scheduling appointments. Assist with signing up patients / Proxy with MyChart activations and Telehealth visits. Meets with surgical / procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient / family surgical conferences. Responsible for managing physician calendars. Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment. Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested / referred by our physicians. Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.

Competencies

ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE

Education and Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work : Requires critical thinking skills, effective communication skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Requires strong computer skills not limited to Microsoft office applications, electronic health record (EHR), digital imaging software and other applications. Strong attention to detail. Proficient in basic computer skills and customer service experience preferred. Required Work Experience : One (1) year experience in a clinical office setting, Health Information Management (HIM), or document scanning department.

Working Conditions and Physical Requirements

• Bending and Stooping = 40%
• Climbing = 0%
• Keyboard Entry = 60%
• Kneeling = 0%
• Lifting / Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying >

75 lbs Non-Patient = 0%

75 lbs Non-Patient = 0%

Shift : Primarily for office workers - not eligible for shift differential

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net.