Project Coordinator

Job Description

Job Description

EC Ruff Marine is hiring a Service / Project Coordinator

Responsibilities :

• The Service / Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.
• Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment / supplies).
• Coordinate / dispatch service tasks to remote field technicians via phone or software.
• Ensure that technicians have worksheets signed and turned in on time.
• Responsible for ECRM vehicular inventory.
• Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
• Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
• Be available for the 2 : 00PM phone meeting daily to give updates on job(s) status, new parts / supplies needed for assigned jobs and other job-related issues.
• Understand and monitor various service level agreement requirements.
• Ensure the accurate capture, data entry and maintenance of client information.
• Other tasks / duties as assigned.