Network Account Engineer

Job Description

Job Description

Technical Services - Customer

• Perform & manage projects for servers, networks, cloud infrastructure & more
• Engage with client as the “voice of the customer”
• Design, install, troubleshoot, & maintain on-site and cloud infrastructure, network, server equipment, & other hardware & software
• Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
• Ensure client IT Security management with security team
• Work with Customer Success Team to assist with formulating growth plans & recommend best practices for clients
• Communicate with vendors & 3rd parties for clients
• Perform and oversee software and application development, installation, and upgrades
• Train clients to use hardware, software and other systems
• Configure, maintain, monitor & back up servers & appliances
• Provide technical support for customers - phone, remote and on-site
• Provide emergency on-call service and support in rotating schedule with other colleagues

Technical Services & Responsibilities - Internal

Requirements

Position Requirements

o Firewall and network stack (wired and wireless) deployment and configuration

o Microsoft Azure administration

o Microsoft 365 and Azure Active Directory administration

o Windows Server deployment, configuration, and administration

o Server and workload migrations

o Microsoft 365 migrations

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Please note that sponsorships are not available.