Senior ServiceNow System Administrator and Developer

Overview

Location : Maryland, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote- Maryland

Thales is hiring an experienced Senior ServiceNow System Administrator and Developer who is responsible for the strategic administration, configuration, support, and continuous improvement of the ServiceNow platform. This role plays a critical part in maintaining platform performance and stability by establishing a scalable operating model for patching, upgrades, and operational continuity.

The Senior Administrator serves as the primary point of contact for ServiceNow-related issues and initiatives, acting as a liaison between internal IT teams, stakeholders, and external vendors. They provide technical leadership, guidance, and escalation support to developers and business partners while ensuring solutions are secure, supportable, and aligned with enterprise architecture standards.

The role involves developing and reviewing complex architectures and technical solutions to meet business needs, with a focus on platform optimization, risk mitigation, and strategic toolset investment decisions. The administrator also contributes to governance, performance monitoring, integration health, and long-term platform scalability, while participating in a 24x7x365 on-call rotation.

Key Areas of Responsibility

• Configure ServiceNow to meet the requirements defined by business on a regular basis (e.g., weekly, monthly).
• Obtain and validate business requirements with core stakeholders and translate them into functional requirements, acceptance criteria and other critical operational details.
• Assess, estimate and measure the level of effort for work or projects.
• Build workflow diagrams and architectural specifications detailing proposed solutions in ServiceNow.
• Identify changes that may introduce risk, including exposure of personally identifiable information (PII), database performance issues, or integration degradations.
• Independently update tasks and share updates with relevant stakeholders at regular intervals or as needed.
• Document operational procedures and work instructions related to administration tasks supporting platform users.
• Proactively identify opportunities and propose solutions to enhance the customer experience for internal or external customers, internal teams, or ServiceNow community members.
• Prioritize multiple tasks against changing priorities quickly based on deadlines while keeping stakeholders informed.
• Act as an escalation point for internal or external customers.
• Identify and socialize requirements with third parties and manage resources accordingly when required.
• Identify, implement, and maintain KPIs to minimize the impact of integrations or other operational activities on normal operations.
• Monitor KPIs for the platform to minimize disruptions and act as escalation point to implement changes as needed.
• Proactively identify issues that may introduce or exacerbate known issues.
• Schedule and manage ServiceNow upgrades.
• Administer the domains associated with the tools by acquiring additional domains and managing existing domains.
• Provide recommendations to director and C-level management regarding architectural choices and investments in tool selections.
• Participate in a 24x7x365 on-call rotation.

Minimum Requirements

Why Join Us?

If you're excited about working with Thales, join our Talent Community at https : / / careers.thalesgroup.com / global / en / jointalentcommunity. You can upload your CV and our recruiters can contact you with new opportunities.

How to Apply and Contact

For accommodations or assistance in order to apply for a position, please contact talentacquisition@us.thalesgroup.com.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Additional Information

The reference Total Target Cash (TTC) range for this position is 86,212.50 - 165,795.90 USD annual. This reflects pay practices for similar roles and geographic regions and may vary based on factors including career path, competencies, skills, performance, and internal equity. Thales may offer additional benefits and compensation depending on circumstances.

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