Tier II Asset Technician

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician  with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA.

This position is onsite and full-time, Monday through Friday.

Description :

• The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications.
• The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis / remediation, application install / configuration / removal, performance analysis / tuning).
• Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support.
• The Tier II will consult with appropriate manufacturers where required in coordination with the business.

Qualifications :

Required Skills :

Compliance and Auditing :