Retail Operations Supervisor (ORLANDO)

POSITION PURPOSE

The individual in this position is responsible for assisting the Store Manager with achieving and / or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and / or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

This is a brand new store opening in October 2025 at The Florida Mall in Orlando, FL.

ESSENTIAL JOB FUNCTIONS / KEY ACCOUNTABILITIES

Sales

In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement.

• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).
• Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.
• Is able to quantifiably articulate overall store metrics and performance.
• Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.
• Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.
• Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.

Staff Development

Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.

Operational Controls

In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.

Skills & Knowledge

Experience

Education

Required : High School Diploma or equivalent required.

Preferred : Associates Degree, some college education

Other Requirements : Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Requirements

Skills & Knowledge

Experience

Education

Required : High School Diploma or equivalent required.

Preferred : Associates Degree, some college education

Other Requirements : Must be available to work nights, weekends (Saturday and Sundays) and Holidays