Customer Care Associate

Job Description

Job Description

In this fast-paced, client-facing role, you will manage inbound inquiries across phone, email, and chat platforms while providing timely, accurate, and professional support. You’ll research solutions across multiple systems, resolve data discrepancies, and ensure a positive experience for every customer interaction.

Responsibilities :

Manage inbound calls, emails, and chats from clients such as mortgage lenders, real estate professionals, and insurers.

Verify property and loan details, including ownership, valuations, tax records, and mortgage information.

Assist with mortgage report orders, troubleshooting, and resolving discrepancies in property or loan data.

Log into multiple systems simultaneously, including CRM and property / mortgage data platforms.

Check queues for carryover cases and ensure readiness to meet service-level goals.

Document every interaction thoroughly, including complete TAPE information (Taxes, Assessments, Property, Escrow).

Provide clear recaps at the end of each call to ensure customers understand next steps.

Adhere to schedule requirements, performance targets, and company policies.

Participate in team training, mock call experiences, and continuous improvement initiatives.

Collaborate effectively with team members to maintain high-quality service and operational excellence.

Qualifications :

Applicants should have at least one year of experience in each of their last three roles to be considered for this position.

Strong customer service and communication skills.

Critical thinking and problem-solving ability.

Ability to multitask across multiple systems.

Attention to detail and accuracy in documentation.

Organizational skills and the ability to manage high-volume inquiries.

Positive, empathetic approach to customer service.

This is an excellent opportunity to grow your career in client support.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.