Entry Level Desktop Support Tech

Responsible for providing a regional point of contact for all internal end-users to receive support and maintenance within the organization's desktop computing and telephone system environment. Areas of responsibility include, but are not limited to, installing, diagnosing, repairing, maintaining, and upgrading all PC hardware / software and the desktop telephone equipment to ensure optimal user performance. The Desktop Support Technician person will also troubleshoot problem areas (in person, by telephone, video call, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

Requirements

• Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels.
• Collaborate with the Information Technology team to ensure efficient operation of the company's desktop computing environment and telephone systems.
• Receive and respond to incoming calls and / or e-mails regarding problems with desktop computers and desktop telephone systems.
• Perform moves, additions, and change requests for desktop computers and telephones as they are submitted.
• Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems.
• Assist in the maintenance of all desktop and telephone equipment inventory.
• Interface with multiple departments and levels of management.
• Setup / Configure and inventory user mobile devices.
• Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
• Travel to Tilson offices throughout the state as necessary.
• Effectively communicate in English.
• Perform additional duties as assigned to support all departments in the company.

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Salary Description

$21-23 per hour