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Service Coordinator-HVAC

Service Coordinator-HVAC

MSS Solutions, LLCWinston-Salem, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Coordinator - HVAC. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

  • Customer Service. This includes managing all inbound phone calls for customer service, complaints, invoice clarifications, updates, etc.
  • Serve as the service operations lead to ensure effective utilization of service management software (Key2Act Signature Service, Vista, and others.) along with associated field devices.
  • Responsible for receiving, creating, and dispatching calls for service.
  • Responsible for the accurate setup of new customers, service sites, equipment, service calls, vendors, subcontractors, and daily schedule.
  • Must attend contract turnover meetings to gather all information for accurate contract setup and ensure that field staff receive all pertinent details to execute.
  • Responsible for pre-planning and scheduling all contract service work and projects with the goal of having two weeks tentatively planned. This includes coordinating the schedule and access requirements

with the customer.

  • Maintain an open line of communication between technicians, team leads, and service manager.
  • Manage open calls, review cost, review resolutions, statuses for completion, and prepare calls for billing daily.
  • Ensure timely and accurate completion of paperwork by technicians.
  • Review technician time sheet for costing and payroll purposes in assigned area and provide to Service Manager for approval.
  • Work with customers and / or Sales to obtain customer POs.
  • Issue POs to technicians for third party material.
  • Maintain customer 3rd party websites per customer’s requirements.
  • Place parts / material orders and returns as required.
  • Provide regular reporting to Service Manager as requested.
  • Support the Service Manager and technicians.
  • Other such duties and responsibilities as assigned by the company from time to time.

    • Qualifications and Requirements

  • Demonstrated proficiency in MS Office (excel, word, power point), SharePoint, and basic Windows environment.
  • Knowledge of basic accounting and business principles.
  • Ability to lead and work with diverse teams.
  • Excellent written and verbal communication skills.
  • Ability to positively represent the company and communicate with others at varying technical levels.
  • Ability to learn and become proficient with Service Management software and financial accounting systems within timeframe of probation period.
  • Strong organizational skills.
  • Ability to work as a member Customer Service Center Team.
  • Must have excellent attention to detail and high sense of urgency.
  • Understanding of general service and / or construction industry.
  • Knowledge of HVAC Service, Fire & Security Service, and Controls Service preferred
  • Knowledge of Viewpoint Vista / WennSoft / Key2Act, a plus.
  • Associates degree in business administration, accounting, or another related field a plus.
  • Physical Demands : Constant sitting, walking short distances, bending, stooping, twisting, reaching above and / or below shoulder, handling / grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and / or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs frequently to lift / carry / move objects, files and documents.
  • Must successfully pass a background check & drug test

    • Work Environment : Work is performed in an open office environment with conditioned air and bright lights.

    Benefit Highlights

    At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include :

  • Medical / Dental / Vision Insurance
  • 401k with Employer Contributions
  • PTO
  • Paid Holidays
  • Employee Assistance Program
  • Long-term Disability
  • Short-term Disability
  • Flexible Spending Plan
  • Health Savings Plan

    • Additional Notes

  • If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com
  • MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    • MSS Employees, please visit the MSS Career Center or contact HR to apply.

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