Guest Service Agent

Hotel Guest Service Agent

The Jobs for Veterans Act mandates priority of service to veterans seeking employment and training opportunities. To ensure compliance with this law, this job posting will be available only to veterans for 24-48 hours. After this period, the job will be released to all job seekers. General overview : Hotel Guest Service Agent (or Representative) greets and welcomes guests to the hotel and makes them feel comfortable in their environment. The Guest Service Agent (GSA) must maintain a friendly and helpful attitude to guests, customers, clients, and visitors. The GSA must professionally provide services to accommodate guests by registering and assigning rooms to guests, issuing room keycards, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Tasks include :

• Greet, register, and assign rooms to guests
• Contact housekeeping or maintenance when guests report problems
• Issue room keys
• Make and confirm reservations
• Verify customers credit, and establish how the customer will pay for accommodations
• Keep records of room availability and guests accounts, manually or using computer
• Post charges, such as those for rooms, food, telephone calls, accurately to ledgers manually or by using computer
• Review accounts and charges with guests to ensure accuracy during the checkout process
• Record guest comments or complaints, referring customers to managers as necessary
• Compute bills, collect payments, and make change for guests
• Transmit and receive messages, using telephone or switchboard
• Answer inquiries pertaining to hotel services, guest registration, and travel directions
• Advise housekeeping when rooms have been vacated and are ready for cleaning
• Perform bookkeeping activities such as balancing accounts and conducting nightly audits
• Clean and maintain lobby and common areas, such as restocking supplies and emptying trash receptacles
• Prepare for basic food service, such as setting up breakfast, or coffee and tea supplies
• Sort and rack incoming mail and messages
• Deposit guests valuables in hotel safes or safety-deposit boxes

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