Retail Sales Rep

Retail Sales And Service Rep - Richmond, Va

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer's exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer's expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company's most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.

Door Shop Field Service Representative Position Description

Manages Lowes retail locations within a defined service territory by driving sales, building trusted and dependable relationships, and affecting product presentation within retail stores for a leading home improvement retailer. This is a remote position that requires daily travel to manage routes per day in person. Must be able to pass a physical exam and move doors around within Lowes. Adaptable to necessary changes that need to be made based upon shifting service requirements.

Door Shop Field Service Representative Primary Job Functions

• Build and maintain a relationship with associates by addressing and resolving store concerns to promote brand loyalty.
• Maintain safety practices and addressing safety issues to store associates.
• Establish and maintain operational standards for assigned locations.
• Coaches Lowes associates to optimize brand expansion initiatives and productivity.
• Conduit between Woodgrain Customers Service team and Lowe's Store associates to identify ways to overcome obstacles.
• Assist with pro-orders and job site deliveries.
• Monitor buying trends and conduct market research to adjust strategies and achieve sales goals.
• Conduct survey and market research.
• Maintain an understanding of SOS selling tools (Paradigm) and offering help with navigating the system.
• Identify high volume stores and suggest service frequency changes.
• Travel to 15-20 store locations weekly
• Reviewing accuracy and completeness of SOS kiosk for entry and interior door programs.
• Dust SOS kiosk, replenish catalog displays as needed.
• Remove hazardous staples from stocked retail units (TT Benchmark, Reliabilt, Pro-Steel)
• Drive our In-Store expectations with all departments.
• FSR's will need to be able to adapt to changes made due to shifts in service requirements.
• Flip doors around to make the retail packaging visible.
• Assist with mounting / hanging display doors.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Door Shop Field Service Representative Position Details

Summary Of Company Benefits

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required