Senior Change Delivery and Process Optimization Manager

Job Title

Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. Also responsible for supporting evaluation and assessment of new initiatives to provide preliminary level of effort, feasibility of execution and alignment to execution roadmap.

Essential Duties and Responsibilities :

• Manages the intake, planning, business readiness, and execution of assigned initiatives; Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
• Oversees and / or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
• Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan.
• Supports the Business Relationship Leader by being a part of the Business Relationship Team in evaluating and assessing new initiative requests and providing solutioning guidance and advice.
• Leads the preliminary assessment of the level of effort, feasibility of execution based on capacity of platform teams and coordinated review of platform roadmaps to provide initial execution sequencing.
• Partners with Technology, Product Managers and Portfolio Management team to support portfolio prioritization, optimization and trade-off decisions.
• Leads team to monitor operational quality, identify trends, systematically review components of processes / programs and performance to identify potential areas of improvement based on cost / benefit analysis, client impact and / or regulatory requirement. Identifies and systematizes best practices to reduce unnecessary process variation and improve service quality and efficiency.
• Works closely with the management team to ensure all operational and administrative functions are being properly executed in accordance with best practices.

Qualifications :

Required Qualifications :

Preferred Qualifications :

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation :

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and / or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.