Business Controls Specialist I

PENNYMAC

Pennymac (NYSE : PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of . mortgage loans and the management of investments related to the . mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Business Controls Specialist Assists in the development of a mortgage complaint reporting and tracking. Supports all lines of business with complaint routing and completion. Assists in the development of policies and procedures for all customer advocacy functions. Acts as a liaison between the business. Prepares job aid documents and partners with internal counterparts to promote consistency across the enterprise.

The Business Controls Specialist will :

• Performs complaint routing and provides recommendations on policies & procedures related to all functions; completes research for lifeline of complaint to support resolution strategies. Performs data input of new complaints into LAFA for intake and assignment of complaints to the Written Complaint Specialist Team.Acts as a liaison between the lines of business to ensure email follow up resolution on complaints. Provides administrative support to quality assurance team members for LAFA reporting and final conclusions for Written, Social Media, and Verbal complaints. Submits refunds, payment applications, and credit reversals through the Treasury process.Develops and monitors compliance finding reports; manages shared drive folders and reporting on monthly progress.Assists in the development and management of policies & procedures for CLG Fulfillment.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Prepares reports for upper management regarding status of project.Perform other related duties as required and assigned.Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values : to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home : Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include :

To learn more about our benefits visit :

Compensation : Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below :

Some roles may be eligible for performance-based compensation and / or stock-based incentives awarded to employees based on company and individual performance.

Salary

45,000 - $66,000

Work Model

OFFICE

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