Solutions Engineer

The Solutions Engineer (SE) at Torchlight is a senior technical consultant and a key member of the Solution Team Organization (STO).

The SE partners with the Account Team Organization (ATO) to solve complex customer business problems that require custom solutions, deep technical validation, and advanced use of our flagship product, Catalyst.

This role is responsible for architecting and demonstrating tailored solutions that leverage Catalyst's API services and platform capabilities, reducing technical uncertainty for prospects and enabling the sales team to close complex, high-value deals.

Applicants must be able to obtain a DOD SECRET Security Clearance Role is 100% telecommute Responsibilities The Solutions Engineer will be engaged throughout the customer opportunity lifecycle, with a primary focus on pre-sales activities where custom solutioning and deep technical validation are crucial.

Key responsibilities include :

• Pre-Sales Solutioning & Technical Enablement : ○ Acquire and maintain deep technical knowledge of Catalyst's architecture, features, and API services to serve as a subject matter expert. ○ Lead technical discovery sessions and requirements gathering workshops with prospective customers to uncover and understand their challenges, technical environments, and desired outcomes. ○ Design, develop, and present engaging custom demonstrations and Proofs-of-Concept (POCs) that highlight the value and feasibility of Catalyst solutions customized to meet specific customer needs. ○ Architect and document technical solutions, outlining data flows, integrations, and customizations to provide technical validation and contribute to proposals and Statements of Work (SOWs). ○ Articulate complex technical concepts and solution designs to both technical and business stakeholders, using whiteboarding and visual communication to build confidence and consensus.
• Post-Sales Implementation & Adoption Support : ○ Provide expert technical guidance and support to customers and internal delivery teams during the initial implementation and onboarding phases of custom solutions. ○ Develop and deploy custom scripts, integrations, or reports as defined in the SOW to ensure successful delivery of the agreed-upon solution. ○ Create technical documentation and conduct knowledge transfer sessions to empower customers and internal teams to operate and maintain the implemented solutions effectively.
• Internal Collaboration & Improvement : ○ Collaborate closely with the Product and Engineering teams, channeling customer feedback and insights to influence the product roadmap and drive continuous improvement. ○ Partner with the Sales team to provide technical feasibility checks, solution design, and strategic guidance throughout the sales cycle. ○ Develop reusable solution assets, code snippets, and best-practice guides to improve the efficiency and effectiveness of the solutions engineering process.

Qualifications

Qualifications Desired