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Front Desk Agent
Front Desk AgentBest Western Plus • Secaucus, NJ, US
Front Desk Agent

Front Desk Agent

Best Western Plus • Secaucus, NJ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

  • Job Title : Front Desk Agent
  • Location :
  • Best Western Plus- Secaucus, NJ
  • Department :
  • Front Office
  • Reports To :
  • Front Office Manager
  • FLSA Status :
  • Non-Exempt
  • Job Summary :

We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors.

  • Key Responsibilities :
  • Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome.
  • Check guests in and out efficiently using the hotel's property management system.
  • Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail.
  • Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge.
  • Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience.
  • Process payments, maintain accurate billing, and manage financial transactions.
  • Assist with the coordination of guest services, such as transportation, room service, and special requests.
  • Maintain the cleanliness and organization of the front desk area and lobby.
  • Communicate effectively with other hotel departments to ensure guests’ needs are met.
  • Support the management team with administrative tasks and other duties as assigned.
  • Qualifications :
  • High school diploma or equivalent; hospitality degree is a plus.
  • Previous experience in a front desk or customer service role preferred.
  • Proficient in computer systems, including property management software and Microsoft Office Suite.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Physical Requirements :
  • Ability to stand for long periods and lift up to 25 pounds.
  • Must be able to navigate the hotel’s premises and assist guests with their luggage when needed.
  • What We Offer :
  • Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive team environment.

    • If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.

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    Front Desk Agent • Secaucus, NJ, US