Collections Specialist

Collections Specialist

MedVanta is the nation's largest physician-owned and operated next generation management services organization (MSO). Our services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow.

MedVanta has an employee centered culture that supports and promotes diversity and inclusion. Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success.

We are seeking a highly experienced Collections Specialist to join our Revenue Cycle team. This is a critical role that requires expertise in managing delinquent patient accounts, preparing collection reports, and coordinating with both internal teams and external collection agencies. The ideal candidate will have a strong background in medical collections, exceptional attention to detail, and the ability to work independently with minimal supervision.

Primary Responsibilities :

• Monitor and manage aging buckets (31, 61, 91, and 121+ days past due).
• Place outbound calls to patients regarding past-due balances.
• Review patient accounts, insurance payments, and explanations of benefits (EOBs) to validate balances.
• Educate patients on outstanding balances, payment plans, and financial assistance options.
• Document all patient communications and account actions in the EHR system.
• Generate and maintain reports to track outreach progress and resolution status.
• Escalate unresolved or complex accounts for further review as needed.
• Collaborate with internal departments to resolve discrepancies.
• Maintain HIPAA compliance and patient confidentiality.
• Perform other duties as assigned.

Required Education and Experience :

Competencies and Required Skills Required :

Preferred :

Physical Demands :

Equal Opportunity Employer