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Field Services Engineer

Field Services Engineer

Advanced Imaging Services, Inc.Los Angeles, California, United States
3 days ago
Job type
  • Full-time
Job description

Job Description : Field Service Engineer (FSE) - Computed Tomography (CT) Diagnostic Imaging

Position Overview : The Customer Service Engineer (CSE) is an adept technical service professional dedicated to servicing AIS customer’s CT diagnostic imaging equipment. This role requires a proactive approach in delivering technical solutions, fostering strong customer relationships, and maintaining the impeccable functioning of CT imaging equipment.

Key Responsibilities :

  • Technical Account Management :
  • Proactively perform Preventative Maintenance on designated CT imaging equipment.
  • Diagnose, repair, and ensure functional system inspections.
  • Document parts and sub-components to facilitate alternative sourcing.
  • Maintain service logs and generate internal service reports.
  • Customer Engagement :
  • Engage in daily communications with customers, ensuring thorough follow-up and high levels of satisfaction.
  • Handle service delivery issues, conducting root cause analysis for effective problem-solving.
  • Collaborate with national and local teams for seamless service delivery.
  • Business Development :
  • Spot and engage in hidden growth opportunities and sales initiatives such as contract renewals.
  • Contribute to the promotion and implementation of AIS growth programs.

Qualifications & Skills :

  • Hands-on experience with Toshiba CT and other OEM CTs (preferred).
  • Proficiency in diagnosing and repairing CT diagnostic imaging equipment.
  • Strong analytical, technical, and communication skills.
  • Experience in managing customer concerns professionally.
  • Familiarity with Microsoft products and online applications.
  • Exceptional interpersonal and teamwork skills.

    • Educational & Experience Requirements :

  • Associates Degree in Electronics Engineering or equivalent; Bachelor’s degree (preferred).
  • 4+ years in servicing CT diagnostic imaging equipment OR 10 years of relevant experience.
  • Experience with telecommunication, DICOM, and networking systems (advantageous).

    • Travel & Other Requirements :

  • Travel : 30% - 60% including potential overnight and weekend trips.
  • 24x7 availability on phone or pager; rotating on-call duty.
  • Valid driver’s license with a clean record.
  • Ability to carry / pull equipment up to 100 lbs (assistance provided over 50 lbs) and manage up to 40 lbs of test / tool equipment.
  • Physical agility with frequent bends, stoops, and the ability to work in unique positions. Occasional ladder or scaffolding work might be required.
  • Potential exposure to healthcare environment risks.

    • Employment Type : Full-time

    Compensation : $60,000.00 to $110,000.00 per year

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