Onsite Field Service Technician- Jacksonville, FL

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

About the Role :

This position is for an onsite customer dedicated position in the Jacksonville, FL area. In this role, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment. You will diagnose, repair, maintain, and install a variety of printer models, ensuring they operate at peak performance and meet customer needs.

Responsibilities :

• Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements).
• Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.
• Maintain a well-organized schedule to manage workload and meet customer deadlines.
• Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.
• Address customer questions and concerns related to their printer devices.
• Provide thorough training to customers on proper printer usage and features.
• Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.
• Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.
• Manage local inventory of printer parts, maintaining accurate records of levels and transactions.
• Project a professional image through appropriate attire, communication skills, and personal presentation.

Additional Responsibilities :

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How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.

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